Problem: At the login screen I get a warning that my browser doesn't recongnize the server security certificate.

Solution: WWU has choosen not to pay annual fees to VeriSign for a server security certificate and has instead issued its own certificate. Here are instructions for installing the WWU CA Certificates which will stop this message. You only need to install the first certificate on your computer and it only has be installed once.

Problem: I forgot my ASPEN password.

Solution: Create a new password using the form below and email the encrypted password to Dr. Sandvig.

Password:
Retype:

Note: for your protection passwords are stored in the database using MD5 one-way encryption.

Problem: Nothing happens when I click the login button.

Solution: Your browser may not accept cookies. Most dynamic applications, including Aspen, require a cookie to keep track of their users. You may lower your browser's privacy setting to allow cookies as follows:

For Microsoft Internet Explorer 6.0

  1. Launch Microsoft Internet Explorer

  2. Go to Tools in the menu bar and select "Internet Options"

  3. Click the Privacy tab to view your privacy settings. If your settings are higher than Medium High then this is why you are receiving an error communicating with the server. To change this setting, move the slider down to "Medium High" or lower, then click "Apply", then "OK"

  4. Launch and log into Aspen

For Microsoft Internet Explorer 5.x

  1. Launch Microsoft Internet Explorer

  2. Go to Tools in the menu bar and select "Internet Options"

  3. Click the Security tab

  4. Click the Internet icon in the window. In the section "security level for this zone" will display your current security settings. If your current settings are not listed, click the Default Level button to make them appear.

  5. If your settings are higher than Medium then this is why you are receiving an error communicating with the server. To change this setting, move the slider down to "Medium" or lower, then click "Apply", then "OK"

  6. Launch and log into Aspen

For Firefox

  1. Launch Firefox

  2. Go to Tools in the menu bar and select Options"

  3. Click the Privacy tab

  4. Check the "Accept cookies from sites" checkbox.

  5. Launch and log into Aspen


If this doesn't solve your problem please send a detailed message explaining the problem to Dr. Sandvig.


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